Customer Service Entry Level

posted:
Location
Killeen, Texas
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
Various Shifts Available
Salary
US$ 10.00 - US$ 12.25 per hour
Ref. Number
S_46433
Contact
Cox,Tavaris, Spherion
Phone
254-778-0369
Apply Now

Job Description

The Customer Service Representative is responsible for assisting current and potential new customers with enrollment processes and assisting existing customers with status updates. Please see below for responsibilities and qualifications.

Responsibilities:
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

-Assisting potential new customers with eligibility requirements and needed documentation.
-Capturing caller information, and sending out applications.
-Provide new customers with program specific information and application assistance.
-Explain program specific benefits to qualified or approved applicants and existing customers.
-Research accounts and provides account status updates.
-Assist current customers with program benefit re-certification, including reading disclosures and attestations.
-Transfer customers to appropriate departments for further assistance.

Working hours: Various Shifts Available

Skills:
-Good written and verbal communication skills
-Strong customer service skills.
-Ability to multitask and use multiple systems on multiple platforms.
-Ability to identify customer problems and take appropriate actions in the correct system.
-Ability to remain calm under pressure and handle upset callers.
-Active listening skills and the ability to ask clarifying questions to gain understanding.
-Problem-solving skills.
-Must demonstrate patience and compassion toward callers.
-Ability to take constructive criticism and have a willingness to change.
-Maintain confidentiality and professionalism.
-Must be at least 18 years old, and pass a background screen and drug test

Education:
High School

Experience:
1-4 years

Qualifications:
QUALIFICATIONS:

-Available Monday through Sunday from 7am-10pm.
-1+ years of customer service experience


TO APPLY:

Submit your online application and resume or give us a call @ 254-778-0369

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now