Customer Service EntryLevel

Alpine, Utah
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
Various Shifts Available
US$ 12.50 - US$ 14.50 per hour
Ref. Number
Silva,Vicki, Spherion
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Job Description

We are currently looking for inbound customer care specialists in Alpine. This is a full time position of 40 hours per week with a set schedule between the hours of 7am-7pm Mon-Sat. There is two weeks of paid training Mon-Fri from 9am-530pm.

Duties and responsibilities Include the following. Other duties may be assigned to meet business needs.

Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives world class customer service.
Process product orders for customers (via phone, using eCommerce application).
Assist customers with website navigation, online checkout process, or technical issues.
Provide detailed notes and documentation for each customer interaction.
Maintain acceptable customer satisfaction and quality monitoring ratings.
Maintain acceptable productivity, schedule adherence and utilization levels.
Meet all individual performance metrics.
Maintain in-depth, detailed, current knowledge of all products, including warranty/returns/refunds policies and procedures.
Depending on assignment, may be tasked with any number of administrative processes, including returns, warranties, exchanges, cancellations, chargebacks, financing and payment options, fulfillment issues, showroom support, front desk/reception, etc.

Working hours: Various Shifts Available

Intermediate computer skills
Excellent customer service skills

High School

0-1 years

- A consistent job history with 3 professional references

- Relevant job experience

- Timely and reliable-- we need you to work every day you are scheduled

-Willingness to submit to a drug screen and background check

- A career-minded outlook

- Team player

- Able to understand verbal and written instructions in English

Please apply and then call or text 801-221-0550 to schedule an interview.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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