Customer Service- Healthcare in Santa Barbara, CA

Santa Barbara, California
Customer Service & Call Center
Job Type
US$ 13.50 - US$ 14.00 per hour, $13.50 - 14.00 per hour + none
Ref. Number
Ida Motta, Spherion
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Job Description

Provide excellent customer support services by responding to incoming telephone calls from medical clinics, doctors' offices, clients, and other departments requesting information on test results and services.
Supports inbound calls and visitors with answers to general questions regarding services
Make timely outgoing calls to follow-up on all stats and critical call results.
Send reports as requested by fax, e-mail, or other method requested.
Keep accurate electronic and manual records of client transactions and interactions, including recording details of inquiries, complaints, and comments, as well as action plans.
Prepares performance-related reports as requested.

Working hours: 40

Minimum: High School Diploma, plus 2 years experience in a customer service role

Minimum: Word processing, managing electronic files and records, intermediate MS Office

Preferred: Customer service experience in health care field.

- Excellent analytical and problem-solving skills. Ability to identify and service multiple calls, requests, and tasks at one time while maintaining a professional manner. Ability to prioritize work.
- Excellent human relations skills to interact professionally, pleasantly, and effectively with clients in person and on the telephone.
- Knowledge of principles and processes for providing customer service, including customer needs assessment

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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