Customer Service II

Candler, North Carolina
Administrative & Support Services
Job Type
Temp to Perm
US$ 16.00 - US$ 18.00 per hour, $16 - 18 per hour + none
Ref. Number
Molly Gaffney, Spherion
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Job Description

The CSR is responsible for customer relations, sales orders, and processing customer orders.

Provide high quality customer relations
Advocate for customers
Have in depth knowledge of company's products
Manage/coordinate all account activities
Business travel when necessary
Follow all company environmental, health and safety programs, policies, regulations and requirements

Typical Duties:
Order Management
- Coordinate marketing communication materials
- Enter sales order data into SAP
- Evaluate sales order pricing by contract/quote
- Coordinate and communicate customer release/delivery schedules
- Coordinate customer deadlines (by use of SAP)
- Assist with inventory management/warehouse planning
- Purchase Order hand off and four eye quality verification

- Bill assigned customers
- Audit sales invoices for accuracy, completeness and conformance to customer specifications prior to customer receipt
- Assist to prepare and email invoices to customers
- Resolve customer invoicing issues identified by customers utilizing credit function
- Troubleshoot SAP issues in the revenue cycle
- Assist with account collection follow-up

- Update backup documentation with any changes to the account (including training of these revisions)
- Create and update daily and weekly open order reports
- Report customer material availability inventories
- Customer forecasting

Working hours: 1st Shift: 8a-5p M-F

Education and experience:

--Associates degree in business or equivalent work experience preferred
--Minimum two years Customer Service experience
--Preferred minimum of three years SAP experience
--Excellent PC/Excel/Word /Outlook skills
--Ability to calculate figures and amounts such as discounts, interest, freight, percentages and volume
--Knowledge of manufacturing environments

Key competencies:

--Willingness to work flexible hours as needed
--Team and goal oriented
--Able to work in demanding, problem solving orientated environment
--The ability to handle multiple assignment and deadline simultaneously
--Intense attention to detail with accuracy and consistency
--A proactive self-starter
--Excellent communication skills
--Able to be assertive, analytical and able to establish priorities
--Must be well organized
--The ability to work independently and as part of a team and to build effective relationships with a wide range of people
--Ability to write reports, business correspondence, and procedure manuals

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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