Customer Service Intermediate level

posted:
Location
Asheville, North Carolina
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 13.00 - US$ 15.00 per hour
Ref. Number
S_29263
Contact
Gaffney-Keebler,Molly, Spherion
Phone
828-348-0390
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Job Description

The Customer Service Representative provides excellent service to walk-in and over the phone customers. Provide immediate resolution of inquiries, help direct customers and visitors to appropriate areas of the building and be the first point of contact for this growing company!

Responsibilities:
Customer Service:
-Provides first level customer service to customers who contact the company with questions
-Ensures phone calls are answered promptly and meets all service level agreements
-Transfers and/or escalates phone calls to the appropriate staff when additional support is required
-Collects information and maintains consistent support while providing a positive interaction with the customer

Working hours: 8:00 AM - 5:00 PM

Skills:
-Experience with multi line phone system
-Positive attitude, detail oriented and able to multitask
-Proficient on computer
-Able to use Microsoft Office Suites

Education:
High School

Experience:
1-4 years

Qualifications:
*High school diploma or GED
*Previous experience working in a fast paced environment
*1 year of customer service experience

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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