Customer Service Intermediate level

posted:
Location
Eatontown, New Jersey
Industry
Manufacturing & Production (Production Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 15.00 - US$ 16.00 per hour
Ref. Number
S_30351
Contact
Lubischer, Gabrielle, Spherion
Phone
555-555-5555
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Job Description

A prestigious medical device manufacturing company in the Monmouth County area is in need of temporary Customer Service Representative. This position requires prior experience in a customer service position with emphasis on data entry, purchase orders, and ERP systems.

Responsibilities:
??? Enter sales orders ??? accuracy is extremely important - checking item #, customer part #, rev level, item description, price, pack size, FOB method, shipping carrier, Net Terms, tax status
??? Provide customer follow up when requested ??? eta, tracking numbers, etc
??? Create and submit PO???s for necessary order items and provide follow-up
??? Follow up with Vendors to obtain missing PO confirmations
??? Enter PO confirmations into Fishbowl ??? checking item, price, FOB method, shipping carrier, Net Terms and ship date.
??? Determine ship dates on distribution items based on PO confirmations and stock levels
??? Work with Production/Planning to ascertain ship dates on BOM items
??? Confirm orders with accurate ship dates
??? Check daily shipments for accuracy ??? product, quantity, packing slip, certs and shipping labels.
??? Create quotes for standard products
??? Requests vendor quotes
??? Create ASN for weekly Sterigenics irradiation run ??? (Entering data into existing spreadsheet ??? must be 100% accurate)
??? Check product/lot number against ASN for weekly Sterigenics run (Checking 10 to 12 pallets of product against ASN to make certain part, lot# and quantity match data on ASN)
??? Answer phone and direct appropriately
??? File invoices, packing slips, confirmations and other misc forms (research must first be done in Fishbowl to determine appropriate folder to file in)
??? Enter BOM???s into fishbowl as needed (Data obtained on drawing is entered as BOM in fishbowl)
??? Create new parts in fishbowl as needed (Data entry ??? part, price, cost, vendor, product type, part accounts)

Working hours: 8:00 AM - 5:00 PM

Skills:
--Proficient in Excel
--Outlook
--Fishbowl or other ERP system

Education:
Associate

Experience:
4-7 years

Qualifications:
--Attention to detail
--Ability to interface well with customers and vendors
--Ability to multi task

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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