Customer Service Intermediate level

Frederick, Maryland
Customer Service & Call Center
Job Type
US$ 13.00 per hour, $13 per hour + none
Ref. Number
Fraley, Molly, Spherion
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Job Description

Hours could vary between 5:30am-6:00pm

Job Duties Include:

*Convert web orders into tickets/ invoices
*Provide excellent customer service to customers that we speak with on the phone or in person.
*Order tires from the correct vendors in accordance with the cut off times.
*Keep your area clean and organized, vacuumed, and wiped down
*Write up all orders correctly. There should be a correct dept. code, check mark quantity, vendor or stock location, business name, delivery time, expectation, time, date, invoice number, make, model, year, size part number for every order. Plus your initials and check mark.
*Provided customers with a realistic expectation of when they can expect their delivery.
*Be able to run credit cards for your orders.
*Highlight cash or check, COD in body of the order when driver needs to pick it up from the customer order the order
*Initiate calls with customers from our call lists daily and when time permits.
*Ask for year, make, and model from every customer you speak with
*Participate in online training programs from the tire vendors to stay current with new products.
*Be familiar with company return and warranty policy?s
*Take all orders to the routing station in a timely manner
*Be aware of all route times
*Be aware of all cut-off times for routes
*Be on duty and available for calls frequently as possible
*Dress in appropriate sales attire
*Answer the phone in a professional and courteous manner every time and identify self.

Working hours: 5:30am-6pm

Must be able to pay attention to detail.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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