Customer Service Intermediate level

posted:
Location
Lebanon, New Jersey
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Full-Time
Working Hours
8:00 AM - 4:00 PM
Salary
US$ 35,000 - US$ 40,000 per year
Ref. Number
S_41260
Contact
Randolph, Shameeka, Spherion
Phone
908-725-6600
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Job Description

Our client in Lebanon, NJ is searching for a self-starter with exceptional customer services skills. The primary objective includes overseeing the moving process to ensure complete customer satisfaction.

This individual must have the ability to handle a high volume workload on a consistent basis while maintaining focus on identified Customer Service goals. Candidate will be working with a variety of sources both internal and external.

Responsibilities:
-Act as a primary point of contact with the shipper, account and service providers to maximize customer satisfaction
-Identify potential issues and work toward a resolution
-Secure authorizations from the account in the system.
-Update critical move information, including notes in the system
-Provide the shipper with status of the move at designated points
-Pro-actively update the account of any issues
*Complete follow up calls with the shipper after move completion
Ability to anticipate internal and external customer' needs

Working hours: 8:00 AM - 4:00 PM

Skills:
-Customer Service: 1 year (Preferred)
-Transportation Industry: 1 year (Preferred)
-Excellent written and oral communication skills
-Ability to coordinate with various service providers on shipper's behalf
-Effective problem solving and organizational skills

Ability to follow systemic workflow tasks

Education:
High School

Experience:
1-4 years

Qualifications:
-Minimum 1 year customer service experience
-Experience working with shipping and logistics


Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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