Customer Service Intermediate level

Weslaco, Texas
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 14.00 per hour
Ref. Number
Martinez,Anissa, Spherion
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Job Description

Spherion Staffing is now hiring experienced customer solutions representative for a government agency in Weslaco. This is a great career opportunity, if hired on directly this company offers excellent benefits! You must have experience in any of the following; Administrative, Customer Service in office setting, Receptionist, or have experience performing clerical duties over the phone and in person in any office setting.

The CSR is the primary point of contact to customers (job seekers) upon entry into the client system. This role is responsible for assisting job-seekers with career development activities designed to link them with employment. The CSR must provide exceptional customer service and assistance to all participants.

Working hours: 8:00 AM - 5:00 PM

-Responsible for meeting and exceeding all applicable performance measures (i.e., Staff-guided Entered Employment, Employment Retention, etc-).
-Interviews customers to record and assess employment information to determine customer's career development opportunities and needs.
-Educates customers on center services including the job seeker tools available self-directed job search/match, typing tutorials, resume programs, workshops, etc.
-May assist customers with the registration and ensures registrations are properly completed.
-Conducts job matches and refers qualified job seekers to employers.
-Works closely with the Business Solutions Representative and Career Center staff regarding employer communications to discuss ways to improve services and meet labor market needs more effectively.
-May conduct and interpret assessment results, develop a career pathway and assist in referrals to employment opportunities.
-Collects and provides information on labor market needs, educational opportunities, employment resources, and support services to customers.
-Data enters all services according to policies and procedures accurately and in real time (as service is provided to customer) in the appropriate systems .
-Ensures that all information on application is correct and correctly entered in the system.
-Identifies community resources and establishes linkages to assist customers with specific needs.
-May coordinate the employee's job readiness activities to ensure that it supports the work experience by providing interviewing techniques, application completion process and appropriate dress attire.
-May facilitate or assist in facilitating job readiness sessions.
-Contributes to the Career Center performance goals, including customer service and follow up.
-Collaborates with all Career Center staff to ensure customers have a meaningful experience.
-Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable.
-Provides exceptional customer service.
-Performs other related duties as assigned.

High School

1-4 years

-Bachelor Degree from an accredited college or university in a related field of study preferred, or
-Associate Degree from an accredited college and two (2) years work related experience, preferably in a field of workforce development and customer service, or
-High School Diploma or equivalent required and four (4) years work related experience, preferably in a field of workforce development and customer service.
-Knowledge of workforce development is preferred.
-Excellent verbal and written communication skills.
-Demonstrated customer service skills, problem solving and critical thinking skills.
-Demonstrated computer skills, with experience using word processing and spreadsheet software programs, including Excel and Access.
-Familiarity with the communities being served, with knowledge and understanding of local needs and resources.
-Ability to develop and maintain professional working relationships with management, coworkers, workers from other programs and outside agencies, as well as the public.
-Bilingual in English and Spanish strongly preferred.

If you are interested in this employment opportunity and meet the qualifications - Apply to this job posting, attach your resume and call 956-961-4298 and ask for Anissa! Look forward to hearing from you!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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