Customer Service Level 2

posted:
Location
Sioux Falls, South Dakota
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 4:30 PM
Salary
US$ 15.49 - US$ 15.50 per hour
Ref. Number
S_63449
Contact
Brad Devig, Spherion
Phone
701-412-2896
Apply Now

Job Description

Spherion Staffing is looking for temporary candidates with 2-3 years of TOP NOTCH customer service experience for the role of Customer Service Level 2. This position supports the Complaint Office by handling disputes concerning consumer accounts. Qualified applicants must have 2-3 years of experience in the financial industry and proven 2-3 years of TOP NOTCH customer service skills. This position also requires the ability to show empathy and the ability to work multiple systems at a time

Schedule: Monday-Friday, between the hours of 7am-5pm (8 hr shift)
Assignment length 2-3 months
Pay $15.50/hour

Responsibilities:
- Responsible for supporting complaint resolution cases working customer escalated complaints for customer
- Responsible for following up on older cases and getting started on new cases
- As they receive new complaints - this team is to investigate the concern, reach out to the customer to get up to speed on the issue, review their expectations, let them know you will get started, provide a timeline on when you will get back in touch and ultimately remediate their concern
- In this role it is important that you work through the situation with the customer without being accusatory -build the relationship, understand what is wrong, what impact is this having on the customer, look at the issue objectively, consider all options for the customer
- Will be using various systems to gather case work and conduct research
- Heavy documentation required for all calls/conversations/cases

Responsibilities:
See above

Working hours: 8:00 AM - 4:30 PM

Skills:
Requirements:
-2-3 years of + TOP NOTCH CUSTOMER SERVICE in a financial industry
-Strong analytical skills
-Ability to maneuver between various systems and screens
-Must be able to show empathy in writing and speaking to customers
-Communication skills, organization, time management and ability to multitask
-Ability to work independently and self-manage workload to meet deadlines
-High attention to detail and high quality of work
-Business writing is important - Will require a writing assessment

Education:
High School

Experience:
1-4 years

Qualifications:
See above


To be considered, please apply online at www.spherion.com/apply
If you have any questions please contact Brad Devig at 701-412-2896

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now