Spherion Staffing, a national recruiting and staffing agency with a locally owned office in South Burlington, VT is seeking a Customer Service Manager for our client in Chittenden County, VT. This is an exciting full time, Direct-Hire opportunity with a growing multi-national organization! The ideal candidate will have 5 years of experience with Customer Service Management with strong leadership, development and organizational skills.
Please apply online at:
www.spherion.com Reference ID# S_5035
The Customer Service Manager is responsible for developing and managing North American customer service operations including day-to-day leadership and management functions for two customer service/logistics teams and six locations.
Manage and develop customer service teams and functions.
Participate in the Operations and Logistics development group with Senior Management.
Serve as business owner for B2B dealer shop and other customer service/logistics applications.
Monitor and develop key performance indicators and to ensure operations targets are met.
Lead and develop team members to achieve agreed goals and future needs.
Develop yourself according to mutually agreed targets and goals.
Working hours: Monday to Friday, 8-5
Degree in Business or a relevant discipline required.
5 years of experience in customer service management.
Proven leadership and development skills with a track record of results.
Strong interpersonal skills with ability to interact at all levels.
Professional level communication skills, verbal and written.
Ability to organize, prioritize multiple projects and tasks.
Problem solver with sound decision making skills.
Strong computer skills including Microsoft Office.
Spherion is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.