Customer Service Manager

posted:
Location
Fargo, North Dakota
Industry
Other (Office and Administrative Support Occupations)
Job Type
Full-Time
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 45,000 - US$ 55,000 per year
Ref. Number
S_28266
Contact
Janine Eberhart, Spherion
Phone
701-412-2894
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Job Description

The Customer Service Manager works to understand and interpret the customers' needs and expectations, develop and improve processes and systems for better servicing the customers. The Customer Service Manager is expected to provide administrative assistance to promote revenue growth and productivity with an exceptional level of customer service.

Pay: $45-$55k/year DOE
Monday thru Friday 8am to 5pm

Responsibilities:
- Coordinate the flow of work between the office and warehouse to exceed customer expectations
- Development and maintain the departments standard operating procedures
- Strives for and makes continuous improvement in customer service and problem resolution
- Manage the relationships between customers, vendors and staff
- Train staff and evaluate to continually develop and help improve processes and procedures
- Develop and implement productivity, quality and customer service measurements
- Ensures all paperwork is processed in a timely, accurate and efficient manner

Responsibilities:
See above

Working hours: 8:00 AM - 5:00 PM

Skills:
Requirements:
--2 Year degree preferred
--5 Years of Customer Service Management Experience

Education:
Associate

Experience:
4-7 years

Qualifications:
To be considered, please apply online at www.spherion.com/fargo
If you have any questions please contact Janine Eberhart at 701-412-2894

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now