Customer Service Manager

Monroe Township, New Jersey
Warehousing & Distribution
Job Type
Temp to Perm
US$ 60,000 - US$ 70,000 per year, $60k - 70k per year + none
Ref. Number
Carmona,Wendy, Spherion
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Job Description

- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers' issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies, and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor, and develop customer service agents, and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry's developments, and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities

Working hours: Mon-Fri / 8 am - 5 pm

--Proven working experience as a customer service manager
--Experience in providing customer service support
--Excellent knowledge of management methods and techniques
--Proficiency in English
--Working knowledge of customer service software, databases, and tools
--Awareness of industry's latest technology trends and applications
--Ability to think strategically and to lead
--Strong client-facing and communication skills
--Advanced troubleshooting and multi-tasking skills
--Customer service orientation
--BS Degree in Business Administration or related field.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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