Customer Service Manager

Piscataway, New Jersey
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
US$ 37,000 - US$ 39,000 per year, $37k - 39k per year + none
Ref. Number
Ramos,Betzy, Spherion
(609) 734-0003
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Job Description

The successful candidate will ensure both exceptional customer communication and high quality processes related to their follow-up with products that exceed our customer's standards. This is a key service account manager position with responsibilities spanning from inquiry, order, pricing, fulfillment, and assurance of satisfaction. The ideal candidate is a self-motivated, driven individual with a track record of success and strong commitments. Service is the responsibility of every team member within the organization and our Customer Management team leads the initiative.

Bachelors Degree Preferred
Benefits Offered
401K, Dental, Medical

Working hours: 8:30 am to 5 pm

- Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and manage and prioritize multiple projects and requests simultaneously

- Experience being a member of high-service teams that produce results

- Very strong communication skills and a willingness to learn technical product knowledge

- Will learn quickly our current-state approach and results, and help define and implement innovative approaches to improvements as they relate to orders, products, packaging, shipping, and services

- Lead ongoing process improvement efforts to "Exceed the Need of the Customer"

- Proven ability to dissect problems and reach resolution

- Must enjoy a team environment

- Demonstrated ability to meet commitments and gain the respect from other teams inside and outside the company

- Strong interpersonal skills with the desire to interact with customers as well as internally across all teams

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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