Customer Service Manager

West Springfield, Massachusetts
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 35,000 - US$ 40,000 per year
Ref. Number
Houle,Brian, Spherion
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Job Description

Be part of a community of caregivers committed to helping people feel their best. Oversee the operation of one of the largest health and wellness businesses in the area from 25 to 35 part-time and full-time employees. Build and maintain relationships with clients and your employees to effectively grow business through increased memberships and sales of gift cards and skin care products. Direct hire position paying $35k to $40k base per year plus commission. Inlcudes 50/50 paid healthcare, 401(k), PTO and paid vacation, complimentary wellness plan membership.


- Create a positive workplace culture
- Offer exceptional customer service
- Ability to sell, motivate and build empathy
- Oversee sales,therapist and estheticians team of about 30 people
- Build and maintain relationships with guest and workers
- Be the connector between business owner, staff and clients
- Manage inventory and deposits
- Ensure compliance with all labor and employment laws
- Create a strong workplace culture
- Build membership with new and existing/fall off members

Working hours: 8:00 AM - 5:00 PM

- Schedules and scheduling
- Manage others
- Administrative and computer skills
- MS office

High School

1-4 years

High School diploma or equivalent required
College degree a plus

For immediate consideration upload your resume to: or Email:

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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