Customer Service Patient Representative

posted:
Location
Lawrenceville, New Jersey
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:30 AM - 5:00 PM
Salary
US$ 13.00 - US$ 15.00 per hour
Ref. Number
S_51193
Contact
Marottoli,Phill, Spherion
Phone
609-734-0003
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Job Description

Sample management services company for the life sciences/pharmaceutical industry is seeking Patient Advocates - customer service representatives to communicate with patients regarding insurance coverages. The Patient Advocates help the patients with the application process that helps them with access and affordability.

The position has medical benefits as well as Paid Sick Leave

Responsibilities:
Perform customer service and administrative tasks to move applications through the enrollment process.
Compare data entered with source documents, or re-enter data in verification format on screen to detect errors.
Interact with key stakeholders within the Contact Center and Specialty Pharmacy.
Report Adverse Events and/or Product Quality Complaints.
Assist patients in securing financial assistance via available sources, as needed.
Perform patient level benefits verifications as applicable for all major medical and pharmacy benefit plans.
Coordinate prior authorizations based on payer guidelines and in compliance with law, regulations or guidance following established process guidelines.
Execute day-to-day operations specific to the assigned program(s).
Maintain patient confidentiality at all times.

Working hours: 8:30 AM - 5:00 PM

Skills:
Excellent verbal and written communication skills
Keyboarding speed and accuracy
Excellent organization skills and detail oriented
Balance multiple priorities to meet expected response deadlines
Adaptable, flexible and readily adjust to changing situations
Ability to work independently and as a member of a team
Demonstrated computer skills including Microsoft Word, Excel, and Outlook

Education:
High School

Experience:
1-4 years

Qualifications:
High school diploma or equivalent
Two (2) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field
One (1) year of work experience in a customer service or customer focused role
Experience with insurance and benefit investigations; knowledge of U.S. Private and Government payers
Must have proven ability to provide consistently high-quality of service


If you or someone you know would be interested in this position please call or text 609-734-0003 or apply below.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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