Customer Service - Pharmaceutical

posted:
Location
Bridgewater, New Jersey
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 13.00 - US$ 15.00 per hour
Ref. Number
S_49530
Contact
Fleming,Gloria, Spherion
Phone
555-555-5555
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Job Description

Customer Service Rep

Our client has a year-long temporary position available for a Pharma CSR in Somerset County, NJ

The mission of Customer Service is to provide compassionate, knowledgeable and efficient service to consumers and healthcare providers.

Responsibilities:
Responsibilities include:
- Provide resolutions to customer inquiries
- Capture data for customer trending and product issues
- Appropriate execution of order management including all SOX and internal controls related to order to cash
- Timely and accurate communications to management when orders are delayed or issues arise
- Collaborate with team to establish expectations, priorities and timelines to effectively self-manage daily workload
- Identify issues/trends/concerns and collaborate with team, manager, and internal departments
- Exhibit a high level of professionalism; has patience and ability to deal with difficult callers; is able to manage conflicts as they arise
- Timely, accurate and compliant processing of all direct orders

Working hours: 8:00 AM - 5:00 PM

Skills:
.

Education:
High School

Experience:
1-4 years

Qualifications:
Requirements:
- Call center and/or customer service center experience
-Experience and complete proficiency in Microsoft Office Suite including Word, Excel, some PowerPoint, and Outlook required, knowledge of SAP a plus!
-Siebel experience preferred
-Experience in high-pressure and fast-paced environment required
-Previous pharmaceutical experience preferred
-Must be proficient in both verbal and written English
-Fluent in Spanish is an asset but not required.
-Ability to communicate clearly and concisely both in writing and verbally
-Education: Some college preferred.


This position is for one year, working 40 hrs per week, offering a salary commensurate with experience. Please submit your resume as an MS Word doc for consideration

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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