Customer Service Rep Bilingual Spanish/English

posted:
Location
Brownsville, Texas
Industry
Customer Service & Call Center
Job Type
Temporary
Salary
US$ 11.88 - US$ 16.29 per hour, $11.88 - 16.29 per hour + none
Ref. Number
S_17101
Contact
Koon,Vicki L., Spherion
Phone
956-961-4298
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Job Description

Essential Job Duties:
Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims specific information
Utilize standard technology such as telephone, E-mail and web browser to complete work tasks
Complete basic call related input in computer terminal to phone inquiries such as clicking buttons to confirm answers
Assist callers
Refer escalated calls as needed to supervisor

Education and Experience Requirements:
High School Diploma or GED required
At least six(6) months of customer service/secretarial/telemarketing experience required
Ability to speak and read English and Spanish clearly, professionally and fluently required
Ability to type a minimum of 20 WPM(words per minute)
Ability to pass federal background check
Ability to comply with moderate computer usage
Ability to work nights and weekends, as well as overtime and/or holidays as needed
Experience with and/or ability to use call center telephony equipment
Call Center experience preferred, but not required

Additional Information
Temporary (3-6 months) government contracted position
Pay- $11.88, plus $4.41 for fringe benefits. Example: base pay $12.65 per hour plus $4.41(fringe benefit)=$16.29 based on 40 hours per week. Plus 10 paid holidays!
Fringe benefit is not included in overtime pay.
Hours: 8.5 hour shifts starting at 5:30a, 6:30a, 8:30a, 10:30a, 12:30p & 1:30p, Mon-Sun. 30 minute lunch

Working hours: 8 hour shifts Mon-Sun

Skills:
United States Citizen, Bilingual Spanish/English, HS/GED, Please call our office at 956-961-4298 ASAP to complete process!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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