Customer Service Rep I

posted:
Location
Reno, Nevada
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
7:00 AM - 4:00 PM
Salary
US$ 15.00 per hour
Ref. Number
S_33828
Contact
Brian Lytle, Spherion
Phone
775-829-8367
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Job Description

Level I customer service representative. Interact with all customers to provide and process information in response to inquiries, concerns and requests about products, services, and procedures in a multi channel customer care center.

Responsibilities:
Deal directly with both internal and external customers via telephone, email, and live chat
Handle/respond to customer inquiries and complaints promptly and thoroughly
Obtain and evaluate all relevant information to handle inquiries and complaints
Process entry level orders and credits
Follow up on unresolved issues and drive resolution
Capture detailed notes on all inquiries including action taken to resolve issue
Communicate and coordinate with other departments

Working hours: 7:00 AM - 4:00 PM

Skills:
Ability to understand/read equipment drawings and look up parts
Good customer service skills via multiple communication mediums

Education:
High School

Experience:
1-4 years

Qualifications:
Minimum high school graduate or GED
1-3 years of previous customer service experience
Background check and drug test required


Interviews begin in November but position starts in early 2019 so good opportunity for someone who may be coming off an assignment at end of year or looking for a new position in 2019.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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