Customer Service Rep

Fort Myers, Florida
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 15.00 per hour
Ref. Number
Weinberg,Brooke, Spherion
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Job Description

Spherion Staffing is hiring for a Customer Service Rep for a local medical supply company. This individual is responsible for handling telephone and email inquiries regarding products, product availability, and pricing and order status. Daily processing of orders to include faxed and phone orders with all associated paperwork. This position is required to interact daily with teammates, personnel from offices, and occasionally with veterans.

? Greets customers promptly and courteously including responding to phone calls within first two rings.
? Contacts customers and vendors concerning backorder status, missing payment information, and other customer service issues.
? Obtains information and vendor pricing on new product requests. Accurately completes all required information and submits for addition to inventory.
? Completes paperwork for returns to both First Nation Group and vendors.
? Completes order confirmations daily.
? Maintains confidentiality of patient information in accordance with company policy and HIPAA regulations.

Supervisory Responsibilities
There are no supervisory responsibilities associated with this role

Working hours: 8:00 AM - 5:00 PM

--Ability to work independently, and in teams, to consistently meet commitments
--Comfortable working in a dynamic and fast-paced environment
--Utilizes proactive approach to issues and problem solving
--Attention to detail and work quality
--Desire and motivation to learn new skills and expand knowledge to improve job performance and self-improvement
--Strong verbal and written communication skills; ability to pleasantly and effectively communicate with staff and customers via telephone and email
--Strives for excellence and upholds organizational standards such as cooperation and confidentiality

High School

1-4 years

Qualifications & Education Requirements
? High school education or equivalent required
? One-year customer service experience preferred
? Basic knowledge of medical equipment preferred
? Typing skills of 60 wpm required
? 10-Key skills of 6,000 strokes per minute required
? Experience with Microsoft Outlook and Excel preferred

Come join us at open house Tuesday-Thursday from 9am until Noon and meet with a recruiter on the spot! You can also apply via this ad and we will contact you.


Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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