Customer Service Rep

Somerville, New Jersey
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 15.00 - US$ 20.00 per hour
Ref. Number
Fleming,Gloria, Spherion
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Job Description

Our client in Branchburg, NJ is searching for a self-starter with exceptional customer services skills. The primary objective includes overseeing the moving process to ensure complete customer satisfaction.

This individual must have the ability to handle a high volume workload on a consistent basis while maintaining focus on identified Customer Service goals. Candidate will be working with a variety of sources both internal and external.

Job Functions
??? Oversee move from beginning to end following the identified CS process
??? Act as a primary point of contact with the shipper, account and service providers to maximize customer satisfaction
??? Identify potential issues and work toward a resolution
??? Secure authorizations from the account via a variety of portals or systems
??? Update critical move information, including notes in Pegasus and Account's portal or system
??? Provide the shipper with status of the move at designated points
??? Pro-actively update the account of any issues
??? Complete follow up calls with the shipper after move completion
??? Ability to anticipate internal and external customer' needs

Working hours: 8:00 AM - 5:00 PM


No Degree Required

1-4 years

Requirements and Competencies
??? Customer Service: 1 year (Preferred)
??? Transportation Industry: 1 year (Preferred)
??? Excellent written and oral communication skills
??? Ability to coordinate with various service providers on shipper's behalf
??? Effective problem solving and organizational skills
??? Minimum 1 year customer service experience
??? Relocation industry experience is a plus
??? Ability to follow systemic workflow tasks

This is a full-time position offering a salary of approx. $15-20 per hour, commensurate with experience.

Please upload your resume for consideration

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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