Customer Service Representative for manufacturing facility

posted:
Location
Reno, Nevada
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
7:00 AM - 4:30 PM
Salary
US$ 18.00 - US$ 20.00 per hour
Ref. Number
S_60663
Contact
Brian Lytle, Spherion
Phone
775-829-8367
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Job Description

Interacts with new and existing healthcare professional and retail customers through phone and written communications to
support and stimulate sales of client's product and Private Label/Custom Packaging services. Assists marketing and graphics
production staff.

Responsibilities:
Confers with customers by phone or in person and receives orders and requests for information.
Enters data into computer for processing orders and information requests.
Informs customer of unit prices, order total, shipping date, anticipated delays, shipping charges, and any additional
information needed by the customer.
Informs customer of payment policies and ascertains credit status of customer and payment method when processing
orders.
Confers with production, sales, shipping, or common carrier personnel to expedite or trace missing or delayed
shipments.
Answers routine questions from customers regarding product information.
Refers calls for technical assistance to technical personnel.
Informs sales/marketing department of customer requests and suggestions for new products or technical information
Secondary job duties:
Other duties may be assigned.
Consults with customers on private label design requirements as needed.
Informs Graphics staff of customer label requirements and obtains customer approval of finished label.
When requested, provides secondary proofing of label copy to ensure accuracy and compliance with labeling
regulations.
Maintain records on existing clients, start new records for new clients.

Working hours: 7:00 AM - 4:30 PM

Skills:
Must be detail-oriented and have accurate data entry skills
A pleasant phone manner and out-going personality are essential.
Computer skills:
Must be proficient with Microsoft Office Suite applications such as Word, Excel, Outlook, and Internet Explorer.
Must be familiar with database/order processing software systems.
SAP is a plus.

Education:
High School

Experience:
4-7 years

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required.
Education:
High school diploma required. College degree with knowledge or educational training in nutrition or related field is a plus.
Experience:
Minimum of two years experience as a customer service representative, preferably in a sales-oriented environment, is required.
Drug test and background check required


Temp to hire opportunity with room for growth.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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