Customer Service Representative--General Applicant Pool in Lansing, MI

posted:
Location
Lansing, Michigan
Industry
Administrative & Support Services
Job Type
Temporary
Salary
$0 per hour + none
Ref. Number
S_12878
Contact
Congleton, Danielle, Spherion
Phone
517-999-9060
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Job Description

Spherion Staffing of Lansing is expanding its administrative and customer service client base! We are looking for great individuals such as you to add to our pool of candidates to fulfill our new clients??? needs!

Description
A Customer Service Representative (CSR) is responsible for answering incoming calls, emails, and messages from customers for various reasons. CSRs are also the keepers of customer data, and are responsible for inputting information into a client system to track interactions and solutions. CSRs are often measured by a unit of a particular task which varies from client to client.

Duties
??? Solving customer problems
??? Taking bill payments
??? Processing Orders

Competencies
??? Excellent communication skills
??? Positive and professional demeanor
??? Customer service focus
??? Good problem solving and conflict resolution skills
??? Follow up capabilities
??? Adaptability
??? Active listening skills
??? Interpersonal sensitivity
??? Reliability

Credentials
??? High school diploma or equivalent
??? Basic software skills required
??? Customer Relationship Management (CRM) software skills preferred
??? Ability to type and enter data at a minimum of 30 WPM

Working hours: Varies Depending on Client

Skills:
Please note that this posting is to create a candidate pool and does not have any active assignments attached to it.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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