Customer Service Representative-Insurance Industry in Fargo, ND

Fargo, North Dakota
Administrative & Support Services
Job Type
US$ 32,000 - US$ 40,000 per year, $32k - 40k per year + none
Ref. Number
Janine Eberhart, Spherion
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Job Description

Spherion Staffing has an opening for a CSR for a client in the Insurance industry. This position will provide customer service to agents and customers and develop relationships with assigned accounts, assist all agency insureds.

Duties will also include supporting producers by placing, rating and processing business and retaining renewals for all lines of business.
Qualified candidates should uphold the company's objectives for customer service, account development, collections and renewal retention.

- Enter and maintain policy information in system for all processing transactions, client servicing and documentation
- Review new business, renewals and endorsements to insure items were received as ordered
- Respond to client inquiries, incoming mail, company requests and producer's needs on a timely basis
- Gather renewal information from clients and order renewals and changes as needed utilizing the agency renewal procedures
- Handle remarket process including preparation of documents follow-up and proposal
- Identify cross-selling and upgrading opportunities. Refer cross-sell opportunities to producers, handle upgrade opportunities directly with client
- Rate new business (or submit to company to rate). Make marketing and coverage recommendations to producers. Enter and update prospect data and marketing activities in system
- Prepare proposals and recommendations that insure clients/prospects understanding of coverages and reflect the professional image of the agency
- Report new claims and monitor open claims according to agency procedures. Provide follow-up and service until closing of claim
- Assist in general office duties such as reception, filing, mail, and other duties as needed
- Maintain expertise and current knowledge of policy provisions and any changes in these and industry trends
- Provide support to other agency employees and branches

Working hours: Mon-Fri, 8am-5pm

--Bachelor's degree is preferred
--Knowledge of business insurance is preferred but not required
--Strong written and oral communication skills
--Insurance license preferred
--Computer skills in Microsoft Office
--Ability to work with complex concepts, details and multiple tasks

Schedule: Mon-Fri, 8am-5pm
Dress Code: Business Casual
$32-40k/year DOE

To be considered, please apply online at
If you have any questions please contact Janine Eberhart at 701-412-2894

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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