Customer Service Representative / Logistics

Rockford, Illinois
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 4:30 PM
US$ 34,000 - US$ 36,500 per year
Ref. Number
Rockford Resumes, Spherion
No Calls Please
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Job Description

We are hiring a Customer Service Logistics Representative for a Fortune 500 Logistics company right here in Rockford. This is a potential Direct Hire opportunity with an excellent benefit package and opportunity for advancement. The training is excellent, the facility environment is professional, fast paced and extremely team orientated. The whole customer service team is well managed, tenured - and works extremely well together!

* Hours: Monday thru Friday from 8:00am to 4:30pm
* There is mandatory overtime up to 1.5 hours when required
* Full benefit platform including Major Medical, Dental, Vision, Short Term Disability and company incentive programs.
*401K / PTO / Sick / Holiday Pay

The Customer Service Logistics Representative will be a first point of contact for inbound/outbound customers and employees. They will interact with both customers, drivers and other team members during the course of the day. They will assist customers via phone, e-mail and fax with inquiries including tracing shipments, billing discrepancies, running and presenting AP and AR reports for management, invoicing/billing questions and other administrative tasks assigned.

* Provide both inbound and outbound customer service support
* Perform a multitude of clerical duties during the course of the day including - answering, directing phone calls, filing, data entry and billing
* Run AP/AR and other operational reports to management, various departments and customers upon request
* Assist customers and drivers with expected delivery times and/or delay
* Escalate calls that require dispatch or freight product support
* Communicate with customers by phone or through e-mail in order to provide a great customer service experience

Working hours: 8:00 AM - 4:30 PM

* Previous Logistics Customer Service experience preferred
* Excellent communication and interpersonal skills
* Previous experience running AP/AR reports preferred
* Must possess the ability to work in a very busy - extremely team orientated environment
* Intermediate computer skills including using Outlook, Word and Excel
* Proficiency with Alpha/Numeric keystroke while demonstrating both speed and accuracy
* Good typing skills
* Experience in the customer service field is required
* Must possess the ability to understand or comprehend written and/or oral instructions


1-4 years

* Associates degree or work equivalence required
* Previous experience working in a logistics environment preferred
* Must be flexible to working in changing environments and duties
* A minimum of 2+ years of customer service experience required

* A background check is required
* A drug test is required

Apply today for the opportunity to work with a solid team of professionals who hold a high regard for teamwork and maintaining a positive work experience for everyone!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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