Customer Service Representative in Asheville, NC

posted:
Location
Asheville, North Carolina
Industry
Customer Service & Call Center
Job Type
Temp to Perm
Salary
US$ 10.00 - US$ 11.00 per hour, $10 - 11 per hour + none
Ref. Number
S_14559
Contact
Molly Gaffney, Spherion
Phone
828-348-0390
Apply Now

Job Description

ESSENTIAL JOB FUNCTIONS:

1. Answers incoming calls.
2. Assists customers in resolving issues.
3. Provides service quotes for new customers.
4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
5. Provides customer retention.
6. Averages answering approximately 100 inbound calls per day .
7. Averages answering calls in fewer than 12 seconds.
8. Establishes understanding of customer needs.
9. Identifies opportunities to cross sell.
10. Interacts with customers and employees.
11. Serves as the customer's advocate.
12. Supports other service lines as needed.
13. Use tower system
14. Cross-train as needed

Working hours: 1st Shift

Skills:


* Ability to handle volume of calls professionally and efficiently
* Excellent verbal, written and analytical skills
* Computer proficiency in MS Office and strong typing skills
* Ability to multi task.
* Ability to identify and resolve problems in a timely manner
* Ability to balance team and individual responsibilities and help build a positive team environment.
* Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now