Customer Service Representative

posted:
Location
Augusta, Georgia
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 9.00 per hour
Ref. Number
S_29039
Contact
Greene, Amanda Kate, Spherion
Phone
706-396-1573
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Job Description

Seeking 18 upbeat and personable Customer Service Specialists to come in for an abbreviated training that will take 3 weeks to be trained for all call types- mainly taking customer complaints, so that the issue can be addressed and entering the information into the system - main type of calls are missed deliveries to asking to have their delivery put on hold while out of town, billing questions, setting up new service, etc. Will only need to complete drug test and criminal b/g check. $9/hr + $1.00/hr bonus opportunity every two weeks for perfect attendance and schedule adherence.

Responsibilities:
Will be supporting 5 newspapers taking inbound calls for subscribers responding to various inquiries: start/cancel subscriptions, billing inquiries, temporary stops (going out of town for a week, hold delivery), missed delivery complaints, as well as taking payments.

Working hours: 8:00 AM - 5:00 PM

Skills:
1 or more year s of Customer Service/Call Center Experience

Education:
No Degree Required

Experience:
1-4 years

Qualifications:
Ideal candidate will bring over one year previous customer service and/or contact center experience, have longevity on previous jobs (1 Year or longer), possess a strong customer service orientation, a positive attitude, professional and articulate - excellent verbal communication skills, very organized, able to multitask and possess solid data entry skills as well as willing to ask questions if they need assistance or confused. MUST SUBMIT UP TO DATE RESUME.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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