A CSR spends nearly 80-85% of his/her time on the phone answering questions for Wells Fargo Team Members. The remainder of the time is spent on learning and development opportunities. An excellent CSR will be able to handle 100-120 calls per day while maintaining a high level of customer satisfaction.
CSRs are expected to provide first call resolution. Our best CSRs thrive on customer interaction and never miss an opportunity to enhance the Bankers experience. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries.
We provide our CSRs with continuous coaching and development which not only enhances their ability to provide exemplary service, but also enhances the CSRs career growth. Successful CSRs demonstrate self-motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.
predictable and reliable attendance is an essential function of the position.
We are hiring for full time; you must be able to work Monday-Saturday, somewhere between 9:00 am and 8:00 pm, Monday-Saturday with standard day off during the week.
Responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Duties include: processing routine to complex transactions on-line, researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives. Duties may also include: cross-sell or refer products, account maintenance, report generation, and project work.: 1+ years customer service experience and 1+ years computer experience.
Working hours: 8-5
1+ years customer service experience and 1+ years computer experience.
Customer service focused. Proven experience with listening and eliciting information effectively. Demonstrated excellent verbal and written communications skills. Strong PC skills including ability to troubleshoot common problems and navigate the internet/intranet.
Must be available to attend a paid training course starting February 10, 2014, Monday through Friday for 6 to 8 weeks.
Call center experience
Banking/Financial Services experience
Ability to function in a fast-paced, disciplined environment.
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