Customer Service Representative

Bryan, Texas
Administrative & Support Services
Job Type
Temp to Perm
US$ 11.00 - US$ 12.00 per hour, $11 - 12 per hour + none
Ref. Number
Balderas, Taylor Shae, Spherion
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Job Description

Spherion, a recognized leader in the staffing industry, is seeking a great candidate for a customer service representative position. This individual will be assisting in a dual role performing in customer service and administrative duties for a local company. The ideal candidate must be highly organized, have a high attention to detail, possess excellent computer skills and be a proficient typist. Skills assessments will be administered.

Job Responsibilities:

- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Working hours: Monday - Friday: 8 am - 5 pm

Job Requirements:

- Excellent Microsoft Word and Excel skills
- Experience in administrative work is a plus

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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