Customer Service Representative

posted:
Location
Champaign, Illinois
Industry
Health & Social Care, Practitioner & Technician
Job Type
Temporary
Salary
US$ 11.78 per hour, $11.78 - 11.78 per hour + none
Ref. Number
S_16380
Contact
Somers,Cynthia J., Spherion
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Job Description

Inbound Customer Service Representative. Responsible for accurately and completely answering and documenting inquiries from members, employers, employer groups and providers. Facilitates communication between self, other departments, members, providers, provider offices, employers, and brokers to ensure that needs of members are met. Medical terminology helpful. Must be proficient in using a computer keyboard, navigating multiple software applications, managing a multi-line phone and completing documentation during the course of a call. Must be able to project a professional, pleasant image, while interacting with a variety of personalities and cultures. Must demonstrate tact and diplomacy in interpersonal interactions, in addition to maintaining composure in confrontational situations.

Working hours: 8:00am - 5:00pm

Skills:
3 years general customers service experience required. HS Diploma required. Must have current healthcare records and be willing to get up to date immunizations. Willing to submit to all screenings required.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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