Customer Service Representative

posted:
Location
Englishtown, New Jersey
Industry
Customer Service & Call Center
Job Type
Temp to Perm
Salary
US$ 15.00 - US$ 18.00 per hour, $15 - 18 per hour + none
Ref. Number
S_18262
Contact
Meg Cody, Spherion
Phone
732-224-1166
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Job Description

A professional IT company, located in the Manalapan area is seeking self-starting, driven candidates to join their customer service team. This role is centered on helping customers with any issues with their service. Internally this is a pleasant and positive work environment that has room for growth within this temp to hire role.

Working hours: M-F 8AM to 5PM

Skills:
Preferred Skills/Qualifications:
--Familiarity with all the factors that go into a VoIP technology,broadband internet connection, and computer networking.
--3 years of customer service experience via telephone
--Independent thinker with ability to research information to achieve results
--Resolve problems/Troubleshoot
--Work history should show strong technical problem solving skills
--Great Phone etiquette
--Complete customer service related projects as assigned by Client Services Supervisor or Account Manager.
--Strong knowledge in MS Office (including Outlook and Excel)
Job Requirements
--Assist customers with quotations, order placements, and return authorizations
--Determine the correct action for customer by researching customer's sale history
--Accurately record valuable data in the system.
--Other duties include, but are not limited to: customer assistance, customer relations, customer satisfaction, customer service, customer service training and customer support.
--Must be able to work Monday thru Friday from 8:00-5:00.
--High level of initiative and work well in a team

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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