Claims Representative owns the claim process on shipments sent via UPS and US Postal Service that originated in our retail Ship Centers. We utilize various tools to investigate root causes of a claim. We advocate for our customers to provide a solution that maintains customer loyalty. We support and work closely with various internal and external partners.
This is a Call Center/Office environment
Ideal candidates will have call center experience with inbound and outbound calls. Typical call volume would be 10-30 call per day and about 4-10 cases per day. The team could have about 300 calls during peak season. Cases would involve email, calling customers, assisting with claims. Customers may have late, lost or damaged packages
Working hours: various 1st shift
The right candidate should have the following skills:
-Needs to be proficient in Outlook
-Needs to have basic excel
-Strong problem solving skills
-Ability to overcome obstacles
-Strong written/verbal communication
-Excellent attendance is required
-Excellent customer service
Spherion is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.