Customer Service Representative

posted:
Location
Fort Pierce, Florida
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
7:00 AM - 8:00 PM (Various Shifts Available)
Salary
US$ 13.00 per hour
Ref. Number
S_71013
Contact
Byk, Jessica, Spherion
Phone
772-3369545
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Job Description

Do you want to work from home? Do you enjoy working in a fast paced team environment and helping others? Are you proficient in typing and basic PC skills with solid verbal and written communication skills? If you enjoy a call center environment and have a strong desire to provide a quality and accurate experience to callers, then we have the perfect job for you.

Work from home within 100 miles of Fort Pierce, FL

Responsibilities:
?Handle high volume inbound calls supporting members with choice counseling when selecting the most appropriate health care plan to meet their needs.
?Accurately document member information and call notes.
?Provide accurate information and provide a positive experience to all callers, including potential Providers and local county offices in addition to members and/or authorized representatives.
?Complete outbound follow up calls as appropriate.
?De-escalate callers when handling complaints and/or grievances, escalating if appropriate.
?Handle up to three (3) incoming chat sessions from members and/or authorized members to answer questions, or assist with enrollments, disenrollments and appeals.
?Complete offline work tasks as needed.
?Other duties as assigned.

Working hours: 7:00 AM - 8:00 PM (Various Shifts Available)

Skills:
--Demonstrated ability to remain positive and professional during stressful periods.
--Ability to work in a high speed environment.
--Attention to detail.
--Knowledge of Medicaid is a plus.
--Proven ability to effectively multi-task, and complete work timely and accurately.
--Proficient typing skills with attention to accuracy and quality is essential.
--Solid computer skills including: Excel, Microsoft Word and Outlook.
--Solid verbal and written communication skills.
--Must be able to read and interpret policies, procedures and instructions.

Education:
High School

Experience:
1-4 years

Qualifications:
?High School Diploma (or GED equivalent) is required; Associate's degree is preferred.
?1-3 years of inbound call center customer service experience is required, healthcare is preferred.
?Must be able to type 25 WPM.
?Bilingual is a plus but not required (Spanish).


Spherion offers competitive pay, benefits, skills development and access to opportunities for professional growth.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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