Customer Service Representative

Fort Wayne, Indiana
Customer Service & Call Center
Job Type
US$ 13.75 per hour, $13.75 - 13.75 per hour + none
Ref. Number
Betancourt-avila, Rosa, Spherion
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Job Description

Primary Responsibilities: The person in this position is the primary contact with our US and Global accounts on a daily basis to meet all their delivery, scheduling, and forecast needs while working in the most efficient ways to support the customer and the company's overall needs.

The qualified candidate should have outstanding EXCEL skills, customer service skills, ability to work in both a team environment and manage an individual workload, excellent written and verbal communication, problem solving skills and competency in basic mathematics. Excel and Outlook proficiency required.

Main Job Tasks and Responsibilities
- deal directly with customers either by telephone, or electronically.
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle inquiries and complaints
- process orders, forms, applications and requests
- direct requests and unresolved issues to the designated resource
- manage customers' accounts
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- record details of actions taken
- communicate and coordinate with internal departments
- follow up on customer interactions

Working hours: 8-5

Key Competencies
--Excel and Outlook skills
--Communication skills - verbal, written and listening
--Problem analysis and problem-solving
--Demonstrate high level of common sense
--Demonstrate effective organizational skills
--Demonstrate self-starter and highly motivated
--Demonstrate ability to work as a team member
--Demonstrate ability to work independently to deliver results
--Demonstrate technical aptitude and computer skills
--Flexibility to learn new products over time
--Effective time management skills
--Familiarity with QAD MFG Pro ERP software a plus

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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