Customer Service Representative

Freeport, Illinois
Customer Service & Call Center
Job Type
US$ 15.00 per hour, $15 per hour + none
Ref. Number
Freeprt Resumes, Spherion
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Job Description

Spherion, your Staffing Local is in search of contact center representatives right here in Freeport! The ideal candidate supports and incorporates the company mission and core values into daily activities:

* $15.00 / HR
* Monday thru Friday from 8am to 4:30pm
* This is a 3-month assignment that may be extended for full-time consideration
* Updates and maintains customer information in the agency management system accurately and efficiently
* Conduct file reviews to meet compliance and regulatory requirements
* Utilize effective research and investigative techniques
* Communicates information in a clear, well-organized and professional manner
* Resolves customer issues by answering questions and escalating calls as required to ensure customer satisfaction and effectiveness of service
* Escalate issues when necessary
* Possess the ability to navigate within multiple windows based applications as needed

Working hours: 8am-4:30pm

* Intermediate computer knowledge and navigation skills
* Positive, pleasant and supportive disposition towards co-workers and colleagues
* A background check is required
* A drug test is required

Please apply today for immediate consideration!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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