Customer Service Representative

Gilbert, Minnesota
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 8:00 PM
US$ 15.75 per hour
Ref. Number
Lucius, Trish, Spherion
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Job Description

What a great opportunity to put your Minnesota Nice to the test! We have Customer Service opportunities available in Gilbert, MN -- and they have your name on them! If you like working with people, managing the phones and offering superior service, we should talk, like right now!
These are remote, work from home positions, with the potential to be working in the office at some point.

- Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Additional Responsibilities:
- Successfully completing the required basic training.
- Seeks, understands and responds to the needs and expectations of internal and external customers.
- Required to meet department goals.

Working hours: 11:30 AM - 8:00 PM (Various Shifts Available)

Working hours: 8:00 AM - 8:00 PM

Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

High School

1-4 years

- Requires a HS diploma or equivalent
- Up to 3 years of previous experience in an automated customer service environment or any combination of education and experience that would provide an equivalent background
-Must live within an hour of Gilbert, MN

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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