Customer Service representative

posted:
Location
Hagerstown, Maryland
Industry
Customer Service & Call Center
Job Type
Temporary
Salary
US$ 14.00 per hour, $14 per hour + none
Ref. Number
S_18323
Contact
Paulette Scivoli, Spherion
Phone
301-739-6900
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Job Description

They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.
??? Typically supports application, IT hardware and software products.
??? Diagnoses and resolves problems using documented procedures and checklists.
??? Handles problem recognition, research, isolation, and resolution steps.
??? May require follow-up but is capable of handling most issues without escalation to a higher level of expertise.
??? Support is related to external clients.
??? Requires extensive knowledge of the organization, products, and/or services.
??? Typically requires a high school education or equivalent and one to three years??? experience as an Associated Contact Center Technical Specialist.
??? Call Center experience a plus. Ability to multi Task- BC Knowledge a must, fluent in Internet Explorer, General Computer Competencies

Working hours: 9:30 am to 6:00 pm Monday - Friday

Skills:
Great phone skills, customer service skills, data entry

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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