Customer Service Representative

posted:
Location
Hawkinsville, Georgia
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
7:00 AM - 7:00 PM
Salary
US$ 10.00 per hour
Ref. Number
S_34307
Contact
Driggers, Kristen, Spherion
Phone
478.956.1700
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Job Description

Spherion Staffing is looking for experienced Customer Service Representatives for the Hawkinsville area. 12 hour shifts 7A-7P or 7P-7A, 36 hours one week and 48 hours the next week. Temp to perm position starting at $10/hr

Responsibilities:
Create service orders and deliver to appropriate resources
Receives inbound calls and conducts outbound calling to secure new customers or provide upgraded services to existing customers.
Presents a suite of products and services offered to potential and existing customers, leads negotiations, coordinates the decision-making process, and overcomes objections to closure.
Establishes develops and maintains relationships with current customers and prospective customers.
Analyzes, researches, resolves, refers and follows up on customer needs regarding services and billing, in an expedient and professional manner.
Makes follow-up calls to ascertain customer satisfaction, answer questions or concerns, and obtain referrals and/or sales leads.
Responsible for achieving monthly call service levels to include abandon rate, after call work and pause times.
Communicates independently, effectively, clearly and professionally with customers, employees, supervisors, and managers to establish and maintain considerate and cooperative relationships. Handles customers? requests by phone, online chat, fax, e-mail, and mail.
Provides management with information regarding trends related to customer needs, problems, interests and competitive activities.
Performs other related duties as assigned to ensure an effective operation of the department.

Working hours: 7:00 AM - 7:00 PM

Skills:
Experience using Microsoft Office Suites
Data entry experience
Experience using a multi line telephone system

Education:
High School

Experience:
0-1 years

Qualifications:
High School Diploma or equivalent
1-2 years Customer Service experience


Apply online at Spherion.com/apply or email your resume to kristendriggers@spherion.com

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now