Customer Service Representative

Hawkinsville, Georgia
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
7:00 AM - 7:00 PM (Various Shifts Available)
US$ 10.00 - US$ 11.00 per hour
Ref. Number
Driggers, Kristen, Spherion
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Job Description

Spherion Staffing is recruiting for a local reputable telecommunications provider in the Middle Georgia area. Positions include Customer Service Representatives and Call Center Representatives. If you enjoy working with the public, this position may be just want you want! The opportunity would be temp to perm.

- Greets and serves walk in customers and conducts out-bound calling to secure new customers or provide upgraded services to existing customers.
- Presents a suite of products and services offered to potential and existing customers, leads negotiations, coordinates decision-making process, and overcomes objections to closure.
- Establishes, develops and maintains relationships with current customers and prospective customers.
- Demonstrates products to customers and provides training on the use of products sold.
- Makes follow-up calls to ascertain customer satisfaction, answer questions or concerns, and obtain referrals and/or sales leads.
- Handles customers' requests by phone, online chat, fax, e-mail and mail.
- Participates in company-sponsored activities during non-business hours.
- Accepts payments for products and services. Completes tasks by processing transactions through the cash register, and providing the customer with the receipt.
- Maintains an accurate cash fund. Counts the cash fund in and out, reconciles the daily receipts, and reconciles the cash drawer.
- Performs other related duties as assigned to ensure effective operation of department.

Working hours: 7:00 AM - 7:00 PM (Various Shifts Available)

--High school diploma or equivalent 2 years of similar work experience
--Must have the ability to learn and understand broadband service offerings (Cable modems, Digital Subscriber line and Fiber to the Home) and effectively communicate that technology to customers.
--Must be a self-starter able to work without close supervision and to think independently.
--Proficient in personal computer use with good keyboard skills. Excellent interpersonal communications skills including a proven ability to listen and understand customers, as well as ability to work in a team environment.
--Regular, consistent and punctual attendance.
--Must be able to work varied work schedule, Saturday and overtime as necessary.
--Experience in the Telecommunications industry supporting voice, data and video services.
--Experience or the ability to learn diagnosing PC hardware, software, operating system and cable modem and cabling issues.
--Familiarity or ability to learn basic Telco terms and infrastructure
--Prior industry experience highly preferred.
--Excellent knowledge or ability to learn Windows and Macintosh operating systems, internet/IP, web browsers, e-mail and other PC
--Knowledge of Service Order and Billing process
--Experience with different Applications Sales or upselling experience

High School

1-4 years

Candidates must be willing to travel between offices of Perry, Hawkinsville, and Cochran.

If interested, please apply to this position and attach your resume and a representative will be in touch with you soon. If more information is needed, please call our office at 478-956-1700.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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