Customer Service Representative

posted:
Location
Indianapolis, Indiana
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
9:30 AM - 6:00 PM
Salary
US$ 16.00 per hour
Ref. Number
S_70887
Contact
Wrenn, Paige, Spherion
Phone
317-8432512
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Job Description

Spherion Staffing is hiring for Remote Customer Service Rep. for our client in Indianapolis, IN!

Hours: 9:30a-6:00p M-F

Pay: $16/hr

*Must be available for Training 10:30a-7:00p M-F

*Currently remote - will eventually transition to Downtown Location

Responsibilities:
Responsible for successfully completing the required basic training.
Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.
Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

Working hours: 9:30 AM - 6:00 PM

Skills:
Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls/emails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting.
Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.

Education:
High School

Experience:
1-4 years

Qualifications:
Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment
Must pass assessment to be considered
Must have an updated resume with no gaps in employment (preferred)


If interested, Apply Today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now