Customer Service Representative

posted:
Location
Lakeland, Florida
Industry
Customer Service & Call Center
Job Type
Temp to Perm
Salary
US$ 10.00 per hour, $10 per hour + none
Ref. Number
S_19459
Contact
Keilty, Alicia, Spherion
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Job Description

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

- Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas
- Be confident and always offer an upsell to the customer
- May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems
- Responsible for improving customer retention through programs and exemplary service provided to the customer
- Utilizes mechanized systems to initiate and complete service orders and handle customer requests
- Continually maintain working knowledge of all client products, services and promotions
- Make recommendations according to customer's needs on features, accessories, upgrades and options
- Utilize operational systems to process purchases of products and services
- It is important to note most schedules require afternoon/evening hours and one or both weekend

Training will start on Dec. 18th Monday - Friday 1pm - 9pm(4 weeks)

Shift Schedule will be: Monday - Friday 1:30pm - 10pm

Working hours: Monday - Friday 1:30pm - 10:00pm

Skills:
- High School Diploma/GED
- Computer skills
- Ability to work a flexible schedule including weekends

*Employer conducts pre-employment background check and drug screen.*

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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