Customer Service Representative

posted:
Location
Lakewood, New Jersey
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Full-Time
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 16.00 - US$ 18.00 per hour
Ref. Number
S_50029
Contact
Lubischer, Gabrielle, Spherion
Phone
555-555-5555
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Job Description

The position is a critical part of the sales process with direct contact with customers and sales representatives in a fast paced environment. Position requires product knowledge and a desire to perform a multitude of tasks.

Responsibilities:
Process customer orders and inquires, including changes, corrections, expediting orders, releasing, cancellations, etc.
Ensure timely, accurate and complete order processing to best service customer.
Direct contact with customer is expected to facilitate order processing
Obtain & create price quotes for sales reps, including some sourcing and vendor communications.
Communicate with purchasing on lead-times and ETA's
Coordinate order flow with warehouse
Provide advance notice to warehouse for large orders so an accurate space count can be obtained
Note pallet counts on order for special orders based on feedback from purchasing.
Maintain, update and edit item and customer masters with pertinent information such as delivery times, pallet quantities, contacts, etc.
Process returns through issuing of CM Pickups
Expected to have a clear understanding of Returns Policy
Track and monitor inventory for Hold & Bill orders
Provide phone and front window coverage

Working hours: 8:00 AM - 5:00 PM

Skills:
Problem Solving
Time Management
Excellent Communication Skills
Teamwork
Product Knowledge
Attention to Detail
Knowledge of Microsoft Office and ERP programs
Develop Business Relationships

Education:
Associate

Experience:
1-4 years

Qualifications:
3+ years of customer service experience and/or in sales support role
Bachelor degree or equivalent experience is preferred
Packaging supplies knowledge is a plus


If you feel your background matches the requirements of this great opportunity, please apply directly or feel free to give our office a call at 732-224-1166. Thank you!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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