Customer Service Representative

Madison, Wisconsin
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 15.00 per hour
Ref. Number
Hennen, Grace, Spherion
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Job Description

My client on the east side of Madison is seeking an administrative professional to join their team on a temporary basis! This client has a great working culture that prides itself on providing long term care for adults with disabilities or those needing assistance. If you have a big heart and want to give back as an customer service representative, this is the job for you!


  • Answer incoming calls and ensure call resolution by working collaboratively with multiple departments, members and providers
  • Receive and route prior authorizations. Including entry of authorizations into documentation system
  • Provide support for other departments such as outbound reminder calls, educational calls


  • High School Diploma required
  • 2+ years of telephone customer service, call center is preferred
  • Medical/Healthcare insurance background preferred
  • Ability to work independently with limited supervision
  • Excellent organizational, prioritization and decision making skills
  • Ability to gather information, analyze data and make recommendations based on information
  • Ability to present positive self and organizational image
  • Ability to communicate effectively both verbally and written
  • Develop and maintain effective relationships and provide outstanding customer service internally and externally
  • Intermediate keyboarding, word processing, and data entry skills

Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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