Customer Service Representative

Madison, Wisconsin
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 15.00 - US$ 16.00 per hour
Ref. Number
Moto Gladys Igahara, Spherion
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Job Description

Join a global leader in the insurance industry as a Customer Service Representative! Our client develops new insurance products for markets and has locations all around the world. They are looking for someone who is energetic, optimistic, personable, and customer service oriented. This is a welcoming environment that encourages a positive and fun office!

- Handle inbound/outbound calls, E-mail, chat with customers and potential customers for a new product design.
- Focus is on customer service both before and after product sale (including potential claims handling).
- Assist the client services by reviewing E-mails, placing outbound calls, creating and updating excel spreadsheets, and providing general organizational assistance and providing daily feedback to the development team on customer insights.
- A combined sales and service role but with a strong lean toward the service side of the business

Working hours: 8:00 AM - 5:00 PM

- Customer service Focus
- Demonstrated organizational skills with ability to work independently and with little direction, driving for results, setting a pace to meet deadlines.
- Excellent oral and written communication skills.
- Close attention to detail , and analytical skills
- Proficiency in the use of Microsoft Office products - specifically knowledge of Excel and SharePoint
- Ability to multitask

High School

1-4 years

- High school diploma or equivalent
- Must have prior customer service experience. Phone skills are a must!
- Ability to navigate multiple screens
- P&C Insurance license preferred
- Knowledge of the insurance industry
- Accounting/book keeping background preferred

Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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