Customer Service Representative

posted:
Location
Mansfield, Ohio
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Salary
US$ 13.00 per hour
Ref. Number
Dm_SSI32
Contact
Eve, Spherion
Phone
419-589-1543
Apply Now

Job Description

School Specialty, in partnership with Spherion Mid Ohio, is looking for Customer Service Representatives! These are great clerical positions at a well established distribution company in Mansfield, Ohio. 

1st Shift Available (8:00am – 6:00pm)
Monday - Friday

Pay Rate = $13.00/hr

Qualification

Successful candidates will have strong written and verbal communications skills, the ability to multitask, problem solve, and work as a team. Representatives will need to have organizational skills and a great level of comfort with computers and working with multiple programs at once.

Must Have:
- Minimum 2 years of customer service/call center related work experience
- Minimum 1 year of data entry and typing experience
- Strong computer skills - proficient in Microsoft Office

Position requires drug screen and criminal background check

Responsibilities

Representatives will be the first point of contact for inquiries via phone, fax, internet and/or mail regarding orders, returns, shipments and other products/services. Employees are responsible for building a strong and positive experience for all customers. This IS NOT a telemarketing job.

A typical day will include identifying and resolving problems through research and analysis, developing customer and vendor product knowledge, and monitoring customer orders. Customer Service Representatives will respond to customer inquiries, receive and process phone and electronic orders, and diffuse difficult customer situations in a professional manner.