CUSTOMER SERVICE REPRESENTATIVE

posted:
Location
McAllen, Texas
Industry
Customer Service & Call Center
Job Type
Temporary
Salary
US$ 10.80 per hour, $10.80 - 10.80 per hour + none
Ref. Number
S_16308
Contact
Loredo,Maria, Spherion
Phone
956-961-4298
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Job Description

Essential Job Duties:
- Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information
- Utilize standard technology such as telephone, email, and web browser to complete work tasks
- Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers
- Assist callers
- Refer escalated calls as needed to supervisor

Working hours: 40

Skills:
Education and Experience Requirements
--High School Diploma or GED required
--At least six (6) months of customer service/secretarial/telemarketing experience required
--Ability to speak and read English clearly, professionally, and fluently
--Ability to type a minimum of 20 WPM (words per minute)
--Ability to pass a federal background check
--Ability to comply with moderate computer usage
--Ability to work nights and weekends, as well as overtime and/or holidays as needed
--Experience with and/or ability to use call center telephony equipment
--Call center experience preferred, but not required

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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