Customer Service Representative

posted:
Location
Metairie, Louisiana
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 15.75 - US$ 16.25 per hour
Ref. Number
S_31274
Contact
Hall, Christina, Spherion
Phone
504-4556565
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Job Description

Are you a friendly individual with a commitment to solving customer issues?
Spherion has a great opportunity for you. Our client in Metairie, LA, is seeking a Customer Service Representative to interact with customers to provide information in response to inquiries about invoice and payment status and to handle and resolve complaints.

This position is Monday - Friday, 8am-5pm
Pay rate varies based on level of education.

Responsibilities:
A typical Customer Service Representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Job Responsibilities: Resolve customers service complaints, respond to inquiries regarding invoice and payment status. Refer unresolved customer grievances to Supervisor or Manager for further investigation. Keep records of customer interactions, inquiries, complaints, and comments, as well as actions taken. Developing, maintaining and demonstrating a basic knowledge of current company policies and maintaining friendly interactions when handling customer requests.

Working hours: 8:00 AM - 5:00 PM

Skills:
SAP Experience is a plus
Experience with data entry software and Microsoft Office and computer applications
Verbal and written communication skills, interpersonal and customer service skills
Attention to detail
Ability to work independently and manage one's time
Ability to accurately document and record customer/client information

Education:
High School

Experience:
1-4 years

Qualifications:
HS Diploma or equivalent
Must have at least 6 months of previous experience in this role

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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