Customer Service Representative

posted:
Location
Metairie, Louisiana
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 15.75 - US$ 16.25 per hour
Ref. Number
S_32139
Contact
Hall, Christina, Spherion
Phone
504-4556565
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Job Description

Our client in Metairie, LA is seeking Customer Service Representatives for their call center. Please apply today with Spherion, this position will not last.
This candidate will be working with customers to check payment status. This may be on the phone or via email. Candidate must have great customer service experience and be able to stay calm under pressure.

Pay per hour is $15.75-$16.25 depending on level of education
Monday - Friday 8:00 AM- 5:00 PM

Responsibilities:
Customer Service Representative is responsible for research vendor payment status in system, provide details of payment or request open invoices to be submitted for processing. Refer unresolved customer grievances to Supervisor or Manager for further investigation. Keep records of customer interactions, inquiries, complaints, and comments, as well as actions taken. Developing, maintaining and demonstrating a basic knowledge of current company policies and maintaining friendly interactions when handling customer requests.

Working hours: 8:00 AM - 5:00 PM

Skills:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one's time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. SAP experience is a plus.

Education:
High School

Experience:
1-4 years

Qualifications:
High School Diploma or Equivalent or degree
Previous experience with computer applications, such as MS Outlook or data entry software. SAP experience is a plus.
1 -2 years customer service in a call center environment, medical a plus

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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