Customer Service Representative

Middleton, Wisconsin
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 15.00 per hour
Ref. Number
Hennen, Grace, Spherion
Apply Now

Job Description

Looking for a Customer Service Representative in Middleton, WI! Our client is a third party administrator in the benefits administration industry. They are looking for someone who is energetic, optimistic, personable, and customer service oriented. This is a welcoming environment that encourages a positive and fun office! This role is primarily answering incoming calls from customers regarding flexible spending accounts, benefit plan questions, and inquiries.

- Handle inbound/outbound calls and E-mails from customers regarding their benefits.
- Address participant inquiries in a positive, professional manner via telephone in a way that is meaningful and engaging
- Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to guide others and provide working knowledge
- Respond to incoming inquiries and tasks from other departments in a customer centric and professional manner
- Participate in and contribute to scheduled team meetings
- Establish rapport and trust with all customers, ensuring a high quality and meaningful experience
- Safeguard confidentiality, privacy and security of organization and customer (PHI) information
- Assist in the training & mentoring of new hires

Working hours: 8:00 AM - 5:00 PM

- Strong active listening skills and excellent phone etiquette
- The ability to maintain a positive attitude in a high stress, high phone volume atmosphere and the ability to adapt and respond readily to changing situations/multiple priorities in a fast paced, repetitive work atmosphere.
- Proficiency with Word and Excel is required.
- Ability to navigate multiple screens
- A candidate who maybe has sold and been under sales goal pressure but is looking to focus now on helping people
- Knowledge of the insurance industry

High School

1-4 years

- Must have prior customer service experience
- High School Diploma required, some college preferred

Apply Today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now