Customer Service Representative

posted:
Location
Monroe Township, New Jersey
Industry
Warehousing & Distribution
Job Type
Temp to Perm
Salary
US$ 15.00 - US$ 17.00 per hour, $15 - 17 per hour + none
Ref. Number
S_12593
Contact
Carmona,Wendy, Spherion
Phone
555-555-5555
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Job Description

- Enter/Take in orders via an automated warehouse management system (WMS) from same customers on a regular basis with high accuracy
- Handle large volume of inbound calls & emails from Customers and Territory Managers requesting information on product availability, pricing and delivery
- Enter all orders received in Prelude with high accuracy
- Process customer orders via EDI, phone, fax, internet
- Manage Drop Ship orders process
- Assist customers in clarifying orders shipped, received and returned-good tracking skills via company trucks or common carrier
- Follow up with customers and their Territory Managers to ensure ongoing customer satisfaction
- Maintain accurate notes on customer files
- Coordinate with other departments to assist and properly inform the clients customers
- Attempt to resolve problems before referring complaints to designated departments and understand when issues must be escalatescalating to another department ed
- Remain current on product availability, changes in codes, and product development, attend by attending sales meetings, vendor training and trade shows. or by asking sales managers or buying managers
- Respond to all account questions coming from the accounting department
- Conduct Customer credit analysis and processing
- Process Vendor Claim Requests for Jamesburg branch
- Manage the RGAs (Return Goods Authorizations) process
- Manage Drop Ship orders process
- Run daily and weekly customer service related reports and follow up with warehouse personnel to check status when necessary
- Ensure will-call customers are handled in a timely manner

Working hours: Mon - Fri / 8 am- 5 pm

Skills:
--High School Diploma. or GED equivalent
--One-year/Three-year previous customer service or call center experience, especially in a retail environment warehouse environment.
--Excellent/Good written and oral communications skills
--Must be able to solve problems and handle complex customer issues
--Must be detail oriented and able to manage multiple tasks at one time
--Must have experience with MS Excel, Word and Outlook, knowledge of a Prelude or AS400 type WMS, Cognos is a plus but not required
--A demonstrated ability to work well in a cooperative, collaborative team environment
--General Office duties, extensive client interaction, client follow up, and a positive attitude
--Ability to work in a constant state of alertness and safe manner
--Ability to work overtime as needed.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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